A: Located in Shenzhen, China.
A: This is a legit website and our brand suerbeaty is trademarked in the US.
A: All the machines we sell are brand new, even the promotional ones are brand new. We will often choose some machines for promotion so some machines are cheaper.
A: Yes, they have. We can email you the link if you need it.
A: Sorry, there are currently no services available
A: The normal working hours of customer service are from 9:00 am to 6:30 pm from Monday to Friday (China time), that is, from 9:00 pm to 6:30 am in New York, and sometimes work overtime. Due to the time difference, the reply may not be timely, the customer service will reply you as soon as she see your message. If your message is sent by email, please send it to this email: email@example.com
You can also contact us via WhatsApp: +86 181 2402 3623 or +86 188 1978 1363
Q: Are there any license required to use these machines in the US?
A: Simply put, for most states in the US, you don't need a license to use these machines, but different states may have different requirements. If you use this machine for business, getting some beautician certifications will help you gain the trust of your clients.
Related Information from the Internet: https://bodycontouringacademy.com/what-are-the-body-contouring-business-licensing-requirements/
A: We do not provide training courses, we only have user manuals and videos on how to use the machine.
A: Depends on the weight of the machine, please contact customer service if you need it.
A: The issuer may require you to perform a 3DS verification first, or you can try to pay again, or you can consult the issuing bank.
(Listed are estimates only, tariff may actually be more or less)
A: Customs in your location will charge tariffs. The price of the machine on the website does not include tariff. If your shipping address is in the United Kingdom, Europe, or Australia, after the machine is shipped, your email will receive a link to pay customs duties sent by DHL, and the local customs will start the customs clearance process after receiving the customs duties.
A: Yes, please contact customer service.
A: We do not sell used machines/refurbished machines/defective machines. The machines will be inspected before they are sent out. If you need, you can leave a message in the remarks "Need the inspection video" before the machine is sent out.
The machine may be damaged during long-distance transportation, if the machine has any defect, please contact customer service for replacement. Email: firstname.lastname@example.org
A: In this case, we do not offer returns/refunds, but we can provide technical support, such as: provide user manuals and videos, teach you how to use the machine, teach you how to check the problem of the machine, teach you the simple method of repairing the machine, and confirm the parts that the machine needs to be replaced.
A: Yes, please provide the order number or the email of your trainner, then we can find out the order.
A: Yes, we sell them, please contact customer service if you need it.
The email with the instructions is manually edited and sent, there may be errors, please reply to the email and ask the customer service to resend it.
For more questions or suggestions, please contact us