> Introduction
> Shipping&Tax
> Warranty
> Machine Videos
> Machine Customization
FAQS About Suerbeaty/Purchase
https://suerbeatyonline.com/pages/faq-about-suerbeaty-purchase
Introduction
SHENZHEN SUREBEAUTY E-COMMERCE CO is located in Shenzhen, China.
We are a professional beauty equipment manufacturer with our own factory. We can provide you with the most direct service, the latest technology, and the best price.
In 2019, we established the website Suerbeatyonline.com, and our brand "Suerbeaty" was successfully registered in the United States in 2020.
We manufacture and sell cavitation machines, fat freezing machine, hydrafacial machine, cupping therapy machines, etc.
(40K handles)
(fat freezing machines and handles)
(vacuum therapy machines)
(mia and accessories)
(chassis)
In order to meet the needs of more customers, we provide customized machine services and drop shipping services.
To provide faster logistics services, we have four warehouses in the US and one warehouse each in the UK and Australia.
Shipping&Tax
We provide free shipping for customers in the United States, the United Kingdom, European countries, Asian countries, and Australia. If your address is in Canada, we need to charge shipping, customs duties are included in the shipping fee.
Generally speaking, the shipping time of the machine is 5-15 days. We use FedEx, UPS, DHL express for machine delivery.
For som machines, the shipping time to US addresses will be shorter because we have four warehouses in the US.
Address:
- Lawrenceville, GA, US
- EDISON, NJ, US
- BLOOMINGTON, CA, US
- LAWRENCEVILLE, GA, US
Some customers may wonder, they bought the same machine, but the delivery time is different, this is probably because the machines in our warehouse in the United States are sold out.
We regularly ship a batch of machines to the United States by sea at one time. The transportation time is about 2-3 months, so the machines may not be replenished in time. At this time, we can only ship from the warehouse in China, and the transportation time is 5-15 days. If you have requirements on the delivery time, you can contact us in advance.
Shipping process
After you place an order, we will submit your order information to the warehouse staff. The warehouse personnel will prepare the machine according to the order, and then the tseting personnel will test the machine. After confirming that the machine is working normally, the packaging staff will pack the machine, and then we will contact the courier to pick up the items.
Taxes
Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.
- To US: No tariff
- To EU: 15% to 20% VAT
- To UK: 20% to 25% VAT
- To AU: 15% VAT
- To CA: No tariff
-
(Listed are estimates only, tariff may actually be more or less)
Warranty
We provide a one-year warranty for the main machine and a three-month warranty for the parts.
We do not sell used machines, all our machines are brand new and will be inspected before dispatch, but due to long-distance transportation, machines may be damaged due to the following reasons.
1. Customs inspection (may result in incomplete accessories)
2. Bad weather
3. Collision in transport
If there is any problem with the machine you received, please contact us and we will find a solution for you
What can we offer during the warranty period?
If there is a problem with the machine during the warranty period, we can provide replacement parts or replacement machine .
How to get a replacement?
- Wrong machine: Please provide the order number, photo of the machine received, and photo of the label on the box. After confirmation, we will send you a new machine
- Missing part: Please provide the order number, the name or picture of the missing part, and a photo of everything you received. After confirmation, we will send you the parts.
- Broken machine/parts: Please provide the order number, and a photo of the broken machine/part. After confirmation, we will send you the machine/parts.
- Machine not working: Please provide the order number and describe the details, such as features that don't work, and tests you've done with the machine. It is best to attach a video of the machine. After confirmation, we will send you the machine or parts.
e.g
Lily found that the cavitation handle of the machine she bought last month suddenly stopped working, so she shot a video.
In the video, she turned the handle energy to 5, let the handle start to work, and then performed a water test, there is no sound from the handle during the test. Lily sent this video and the order number to the customer service via Email/WhatsApp.
Novia checked the order number to confirm that the machine was within the warranty period, and checked the video to confirm that the handle was indeed broken, so Novia decided to send Lily a replacement handle. Lily will receive the handle in about 5-15 days
Why do we need photos/videos?
Before providing replacement, the customer service staff need to write an application, explain the reasons for providing replacement and attach evidence. After the manager passes the application, we can send the replacement to you. Clear reasons, photos and videos will allow managers to approve this application faster.
What can we offer after the warranty period expires?
We can guide you how to use and repair the machine and sell the replacement parts at cost.
Machine Videos
We have an account on YouTube and will share the use and installation of the machine. https://www.youtube.com/channel/UCqIT6KDtuBRn299PqUX9_sw
Sometimes we will make a video to answer some of the FAQs
If the machine has a video, we will attach the relevant videos when we send you an order update email.
Customer Service Email: support@suerbeatyonline.com
Toll Free Customer Service: +86 18819781363
Machine Customization
Not satisfied with the appearance of the machine? Don't like the color of the machines? Can't the features on the machine meet your needs? Want a machine that contains your own ideas? We have customer custom services to meet your requirements. Of course, customer customization service is not unlimited, within the scope of our ability, we can try our best to meet your requirements for the machine. Before customizing a machine, here are some things that can help you learn more details about custom services.
- The way to customize the machine includes：
Logo customization
Color customization
Function customization
Chassis customization
- Logo Customization
Adding a logo is the easiest and most common way to customize a machine. Why add a logo? The main reason is that business owners want to promote their brand through a logo.
We can add logos to almost any machine, if you want to add your own logo to the machine, then you need to know that only machines with capacitive touch screen can we add on-screen logo to it.
For machines with resistive touch screen and machines without touch screen, we can only print the logo on the casing of the machine.
You might get confused by this, don't worry, just take some hot selling machines as an example.
Machines with Capacitive Touch Screen
The hot selling 30K S Shape cavitation machine is a capacitive screen machine, we can add a logo to the “welcome” interface and handle selection interface. CaVstorm Cavitation 3.0, as well as the recently popular Cavitation 2.5 series machines are all capacitive screen machines. There is a way to recognize this type of machine, if you can see the word "welcome" on the main picture of the machine, then this machine can be added to the logo on the screen. Adding a logo to this type of machine is completely free.
Machines with Resistive Touch Screen
The classic 6in1 cavitation machine uses a resistive touch screen, as well as the new S Shape cavitation 2.5 machines, and butt machines. For these machines, we can only print the logo on the chassis. Considering the cost factor, it is usually charged or conditionally free.
Machines without Touch Screen
This type of machine is easier to distinguish, for example lipo laser belts and household 3in1 cavitation machine. For such machines, we usually print logos on the machine shell or make logo stickers on the shell. Same as the machines with resistive touch screen, print logo usually charged or conditionally free.
The easiest way to distinguish the machine is: send the machine picture/name/model/link to the customer service representative, and you will get all the details.
- Color Customization
Everyone has their own likes and dislikes of colors, some people like brightly colored machines while others like pure white machines. Some business owners want the machine to match the decoration style of their spa. We can change the color of the lipo laser pads, the color of the handle and the color of the machine shell, but the color customization is only applicable to some machines.
Color customization is more complicated than logo customization, so if you have this need, you need to let us know:
- the machine you want
- the color you like
- the part you want to change the color
The most common case used for color customization is Model T case, which is the case for the 30K S Shape machine. We have pink and champagne color S Shape machines on sale now, the production materials are already available for these two color machines, so the lead time will be shorter than other color custom machines.
There is a charge for color customization, because we need to make a machine for you separately, and the cost will be higher than that of mass-produced machines.
- Function Customization
Is the required functionality distributed across different machines? Don't need some of these features on your machine? We can customize the function of the machine for you.
- CaVstorm Machine + EL handle + Small RF Handle + 5mw Lipo Laser
- S Shape Machine + Vacuum Cups -Small RF Handle
- S Shape Machine + Vacuum Cups + 160mw Lipo Laser - EL Handle- Small RF Handle
The cost of function customization does not have to be high, it depends on the cost of the function you request.
If you need function customization service, you need to let us know:
- original machine
- the function you want to customize
Then we will give you the estimated price and delivery time.
Generally speaking, the delivery time of functional customized machines will be longer than that of color customized machines.
- Chassis Customization
Take the 30K machine as an example, we have three different chassis for the same function.
If you own a luxurious spa and want a vertical machine, we can swap the desktop unit for the vertical one. Prices vary due to machine weight.
- Fee
The fee will vary according to the customization requirements, you need to give us more details of the customization requirements before we can confirm the fee.
- Adding a logo to a machine with capacitive touchscreen is free.
- Color Customizations typicalyy cost between $30 and $70.
- Time
Logo: 3-5 days
Color customization: 3-5 days
Functions customization: please contact seller
Chassis customization: please contact seller
- Procedures
Send us your customization requirements——Confirm the fee and time——Confirm the effect drawing——Pay for the machine——Wait the shipment
- Tips
- If you need to add your logo, please send us a clear picture of the logo before the shipment.
- We will charge for color customization and feature customization services because this customization requires the factory to make a new machine alone, and the cost becomes higher.If you need to customize multiple identical machines, the cost decreases.
- Some machines cannot be customized due to the chassis.
- Most of the machines shown in this blog are avalible only to customizers.
- Contact：
Email: support@suerbeatyonline.com
WhatsApp: +86 18124023623