FREE SHIPPING to USA, EU countries and UK. 3-7 Business Days for Delivery. $10 Coupon Code: suerbeaty

ABOUT US

> Introduction
> Shipping
> Warranty
> Machine Videos

Introduction

Surety is located in Shenzhen, China.

We are a professional beauty equipment manufacturer with our own factory in Shenzhen, China. We can provide you with the most direct service, the latest technology, and the best price.

In 2019, we established the website Suerbeatyonline.com, and our brand "Suerbeaty" was successfully registered in the United States in 2020.

From Trademark Electronic Search System (TESS)
(You can view a clearer picture on computer)

We manufacture and sell cavitation machines, fat freezing machine, hydrafacial machine, cupping therapy machines, etc.

 (40K handles)

(fat freezing machines and handles)

(vacuum therapy machines)

(mia and accessories)

(chassis)

In order to meet the needs of more customers, we provide customized machine services and drop shipping services.

To provide faster logistics services, we have four warehouses in the US and one warehouse each in the UK and Australia.

 

Shipping

We provide free shipping for customers in the United States, the United Kingdom, European countries, Asian countries, and Australia. If your address is in Canada, we need to charge shipping, customs duties are included in the shipping fee.

Generally speaking, the shipping time of the machine is 5-15 days. We use FedEx, UPS, DHL express for machine delivery.

For som machines, the shipping time to US addresses will be shorter because we have four warehouses in the US.

Address:

  • Lawrenceville, GA, US
  • EDISON, NJ, US
  • BLOOMINGTON, CAUS
  • LAWRENCEVILLE, GAUS

Some customers may wonder, they bought the same machine, but the delivery time is different, this is probably because the machines in our warehouse in the United States are sold out.

We regularly ship a batch of machines to the United States by sea at one time. The transportation time is about 2-3 months, so the machines may not be replenished in time. At this time, we can only ship from the warehouse in China, and the transportation time is 5-15 days. If you have requirements on the delivery time, you can contact us in advance.

Shipping process

After you place an order, we will submit your order information to the warehouse staff. The warehouse personnel will prepare the machine according to the order, and then the tseting personnel will test the machine. After confirming that the machine is working normally, the packaging staff will pack the machine, and then we will contact the courier to pick up the items.

Warranty

We provide a one-year warranty for the main machine and a three-month warranty for the parts.

We do not sell used machines, all our machines are brand new and will be inspected before dispatch, but due to long-distance transportation, machines may be damaged due to the following reasons.

1. Customs inspection (may result in incomplete accessories)

2. Bad weather

3. Collision in transport

If there is any problem with the machine you received, please contact us and we will find a solution for you

What can we offer during the warranty period?

If there is a problem with the machine during the warranty period, we can provide replacement parts or replacement machine .

How to get a replacement?

  • Wrong machine: Please provide the order number, photo of the machine received, and photo of the label on the box. After confirmation, we will send you a new machine
  • Missing part: Please provide the order number, the name or picture of the missing part, and a photo of everything you received. After confirmation, we will send you the parts.
  • Broken machine/parts: Please provide the order number, and a photo of the broken machine/part. After confirmation, we will send you the machine/parts.
  • Machine not working: Please provide the order number and describe the details, such as features that don't work, and tests you've done with the machine. It is best to attach a video of the machine. After confirmation, we will send you the machine or parts.

e.g   

Lily found that the cavitation handle of the machine she bought last month suddenly stopped working, so she shot a video.

In the video, she turned the handle energy to 5, let the handle start to work, and then performed a water test, there is no sound from the handle during the test. Lily sent this video and the order number to the customer service via Email/WhatsApp.

Novia checked the order number to confirm that the machine was within the warranty period, and checked the video to confirm that the handle was indeed broken, so Novia decided to send Lily a replacement handle. Lily will receive the handle in about 5-15 days

Why do we need photos/videos?

Before providing replacement, the customer service staff need to write an application, explain the reasons for providing replacement and attach evidence. After the manager passes the application, we can send the replacement to you. Clear reasons, photos and videos will allow managers to approve this application faster.

What can we offer after the warranty period expires?

We can guide you how to use and repair the machine and sell the replacement parts at cost.

Machine Videos

We have an account on YouTube and will share the use and installation of the machine. https://www.youtube.com/channel/UCqIT6KDtuBRn299PqUX9_sw

Sometimes we will make a video to answer some of the FAQs

If the machine has a video, we will attach the relevant videos when we send you an order update email.

 

Customer Service Email: salesdpt188@surebty.comszsoulmay@gmail.com
Toll Free Customer Service: +86 1819781363