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Return&Refund Policy

Returns 

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

 

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Shipping 
To return your product, you should contact us by Emailszsoulmay@gmail.com or Whatsapp: +8618124023623 first. we will give you the direction of returning.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Additional non-returnable items: 

  • Gift cards 
  • Downloadable software products 
  • Some health and personal care items 


To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Are there any charges for return?

  • Original shipping charges will be deducted from the refund. (The free shipping we provided).
  • You are responsible for the charges of the return shipping. Returns must be in the original box and in new condition. A restocking fee of 25% will apply to your refund outside of these conditions.

Refunds (if applicable) 
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, if you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days. 

Late or missing refunds (if applicable)
 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at szsoulmay@gmail.com.



Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at szsoulmay@gmail.com and send your item to: 406 room.zhongxing chuangye road shenzhen, 518054 广东, 中国. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Warranty

We offer 12 months warranty time for the main machine, 3 months warranty for the handle and screen. During the warranty period, all the broken accessories can be sent for free. Over warranty, we can provide the replacement parts or repair for free, but the buyer needs to pay the parts and shipping cost.