Shipping Policy

Surebty accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. 

International Shipping

Shipping process

After you place an order, we will submit your order information to the warehouse staff. The warehouse personnel will prepare the machine according to the order, and then the testing personnel will test the machine. After confirming that the machine is working normally, the packaging staff will pack the machine, and then we will contact the courier to pick up the items.

Shipping area

USA, UK, Canada, Europe, Australia, UAE, Japan, Korea, Hong Kong

Shipping time

Generally speaking, the shipping time of the machine is 5-15 days. We use FedEx, UPS, DHL express for machine delivery.

Items from the US warehouse are shipped to a US address with a transit time of 3-7 days

Shipping fee

Free worldwide shipping, the following are special cases.

Ship to Canada -- We charge shipping based on the chargeable weight of the item

Ship to UAE -- Machines over 21kg will be charged $60 for shipping, plus $20 per 10kg

Ship to Puerto Rico, USA -- Since the location is far from the warehouse, additional shipping fee will be charged for machines sent from the U.S. warehouse to Puerto Rico, and the specific shipping charges need to be confirmed with customer service representative. Free shipping to Puerto Rico for machines shipped from China.

What is chargeable weight?

The chargeable weight is usually the gross weight of the machine (machine weight plus packaging), and in some cases the chargeable weight is calculated by the package volume.

Custom Duty

Buyers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office. Customers in the U.S. and Canada will not be charged custom duties.

• To US: No tariff
• To EU: 15% to 20% VAT
• To UK: 20% to 25% VAT
• To AU: 15% VAT
• To CA: No tariff
• To UAE: 5%-10% VAT

(Listed are estimates only, tariff may actually be more or less)

Track Package

International orders are shipped via USPS, UPS, FedEx, DHL and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com,ups.com, fedex.com or dhl.com

Orders placed are usually processed and shipped within 2-5 business days from the time the order is placed. Priority and Express orders placed before 11:00 AM PST will be processed and shipped out the same business day. Priority and Express orders placed after 11:00 AM PST will be processed and shipped out the next business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 3-8 days. Subject to change due to COVID-19 safety restrictions, courier pickup limitations, production shortages and force majeure.

Orders are shipped from Shenzhen China or Southern California, Texas warehouse base on stock availability. Shipments from our Shenzhen China warehouse will have no effect on the lead time of an order, unless otherwise stated. 

Refuse Package

If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

• Original and return shipping costs.
• (International orders only) Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.

The amount of these charges will be subtracted from your merchandise refund.

Lost or Stolen Packages

If the package shows delivered to your address, but is missing you must report to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.